ABOUT
Career Profile
I am a highly-skilled Software Product Manager with extensive experience in hotel and software marketing, revenue management, project management and customer service. Through the years of working in the industry, I have gained broad knowledge in product development, training, and technical support. I am a go-getter, employed with excellent leadership skills and multi-tasking strengths.
I have demonstrated the ability to improve operations, increase sales, train staff and reduce costs in an international work environment.
PROFESSIONAL EXPERIENCE
Background & Expertise
Throughout the years, each of my professional experiences has been an opportunity to learn and grow, and has greatly contributed to the person I am today. Check out my full background below to learn more.
HOSPITALITY SOFTWARE PRODUCT MANAGER
June 2015 to Present
Manage the sales and marketing for hospitality management software and website services of international companies to the local market. Namely, Silverbyte Optima Hospitality Property Management Solutions (http://silverbyte.com/) and Simplex Website and Website Booking Engine for Hotels (https://www.simplex-ltd.com/)
Distributes marketing materials from client companies to potential customers.
Performs product presentations for different levels of management, including Owners and C-Suite Levels.
Manages social media and initiates marketing campaigns and ads.
Plans and organize events to promote products and services.
Builds customer data to align the right product for the customers.
Plans and executes projects from onboarding to hand-holding.
Creates training plans and trains customers to be an expert on the product and train their teams (Train the Trainer).
Initiated the use of the first support ticketing system for local support to handle after-sales issues.
Resolve customer complaints/questions via phone, email, chats, and other media the customer uses.
Performs Quality Assurance/ Assessment for products before it rolls out to customers.
Evaluates the needs of the customers and relay them to the developers as product development requests.
Established the first local satellite support service in the Philippines for offshore clients.
FACULTY INSTRUCTOR (PART-TIME)
Created course outline for subject Multicultural Diversity in the Workplace for Tourism Professionals
Supervised the course activities for the class
August 2021 to January 2022
SALES & MARKETING MANAGER
April 2014 - June 2015
Created sales forecast and marketing plan; also managed the hotel’s social media accounts.
Built partnerships to promote the hotel.
Created customer feedback forms and use the results to improve hotel products and services.
Implemented Yield and Revenue Management strategies to maximize sales.
HOTEL MARKETING CONSULTANT
December 2015 - April 2016
Created the marketing department organizational chart with job positions and descriptions tailored to the needs of the resort.
Involved in selecting, hiring, and training marketing staff for the resort.
Created marketing strategies for the resort focused on pricing, promotions, and yield and revenue management.
Created a based plan for the resort's loyalty programs.
Worked to change the resort's star rating from 4-stars to 5-star luxury resorts.
COLLEGE TEACHER
November 2012 to April 2014
Established the first Hotel and Restaurant Management student organization.
Organized tours and events for students related to their studies.
Research Adviser
FRONT OFFICE ASSOCIATE
May 2010 - April 2012
Provided top-notched guest services
Handled cashier and night audit functions.
Managed guest reservations, check-in, and check-out.
Supervised VIP guests and arranged activities for them.
If you have questions about my experience, don’t hesitate to reach out.